General Terms and Conditions of Sale – Online Shop

Before using or obtaining any materials, information, services through this online store, please read the Terms and Conditions carefully. These provisions are also supplemented with the law 365/2002 on electronic commerce republished and amended and with GEO 34/2014 on consumer rights in contracts concluded with professionals.

1.Online shop administrator information

The website is administered by SC FIRST STEP CONSULTING SRL with headquarters in Iasi, Marta Street, no. 24, Iasi County, registered at the Trade Register under number J22/388/2013, email.

2.TCGV acceptance

The administrator offers you access to and use of the online shop subject to your acceptance of these terms and conditions. By accessing, using, obtaining or purchasing any products, content, data, materials, information or services through our online store, you agree to be bound by these Terms and Conditions. The administrator reserves the right to supplement or modify any information in the online store without prior notice to users of the site.


– The Visitor/Buyer understands the intellectual property rights and will not download/use the content of the online shop , images, descriptions, graphics, without the written consent of the administrator as it is the property of the administrator and is protected by copyright law and laws relating to intellectual and industrial property.

4.Remote contract execution, validity
With the launch of the order on the online shop , the buyer accepts the communication by e-mail or telephone through which the administrator carries out his activity.
This distance contract comes into force when the buyer confirms payment.
The administrator does not consider an unconfirmed order as having the value of a contract.
The buyer becomes the owner of the goods after confirmation of payment in the case of payment by PO.

or card.

5.Prices, methods of payment, invoicingThe prices are displayed on the page dedicated to each product, contain VAT and do not include delivery costs unless expressly specified or offered as a bonus for large orders.
The price of the product ordered is the one displayed at the time of placing the order.
The price of products in the online shop may differ from the price in physical stores.
Payment methods are available on the order page.
Based on the information held by and that provided by the buyer, an invoice will be issued for the goods delivered.


Products are available in stock. However, the administrator cannot guarantee the availability of the posted products. Customers are correctly informed, according to the terms and conditions, of the availability of the products ordered before delivery is confirmed. Rarely, miscommunication may occur in this regard.


FIRST STEP CONSULTING SRL. guarantees that the delivered products are original, sealed (in the form in which they come from the partners) and accompanied by the tax invoice, receipt (issued by the administrator or courier company) and, if necessary, the guarantee certificate (for products requiring guarantee). We declare on our own responsibility according to the provisions of art. 5 of the HG no.1022/2002 concerning the regime of products that may endanger life and health, work safety and environmental protection that the products delivered do not endanger life, health, work safety, do not produce negative impact on the environment and are in conformity with: EC Directives 67/549/EEC and 1999/45/EC.

The quality of the products marketed is guaranteed for the period indicated on the packaging, provided that the storage and transport requirements are respected.

For any complaint or complaint please contact us at